1. Information We Collect

Depending on how you use our Website, we may collect certain information, including:

Personal Information

When you place an order, contact us, or otherwise interact with our Website, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Payment-related information
  • Information required to deliver your digital product
  • Any information you voluntarily provide when contacting us

We only collect information that is reasonably necessary for providing our products and services.

Technical Information

When you visit our Website, certain technical information may automatically be collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of Website access
  • Referring website or source
  • General Website usage information

This information may be collected through cookies, analytics tools, hosting services, or similar technologies.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill your orders.
  • Deliver digital products and download/access links.
  • Communicate with you about your purchase.
  • Respond to customer support requests.
  • Verify transactions and prevent fraud.
  • Maintain and improve our Website.
  • Understand how visitors use our Website.
  • Send important service-related communications.
  • Send promotional or marketing communications where permitted by applicable law and, where required, with your consent.
  • Comply with applicable legal and regulatory requirements.

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Payment Information

Payments made through our Website may be processed by third-party payment providers.

Shopnity may receive information necessary to confirm and manage your transaction, such as payment status, transaction reference, or limited payment details.

We generally do not store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive payment credentials on our own servers.

Payment information is handled according to the privacy policies and security practices of the relevant payment provider.

4. Digital Product Delivery

We may use your name, email address, phone number, or other necessary information to provide access to the digital product you purchased.

For example, we may use your email address to send:

  • Order confirmations
  • Download links
  • Product access information
  • Important information about your purchase
  • Customer support responses

Please ensure that the contact information provided during checkout is accurate.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies may help us:

  • Keep the Website functioning properly.
  • Remember certain preferences.
  • Understand Website traffic and usage.
  • Improve Website performance.
  • Analyze customer interactions.
  • Support advertising or marketing activities where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

6. Third-Party Services

We may use third-party service providers to operate and improve our Website and business.

These may include providers for:

  • Payment processing
  • Website hosting
  • Email delivery
  • Analytics
  • Advertising and marketing
  • Customer support
  • Security and fraud prevention

These third parties may process information on our behalf or independently according to their own privacy policies and applicable laws.

We do not sell your personal information to third parties for money.

7. Marketing Communications

If permitted by applicable law, we may send you information about Shopnity, our products, offers, discounts, or other promotional activities.

You may opt out of promotional emails by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, product delivery information, or important account notices.

8. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing our products and services.
  • Maintaining transaction and business records.
  • Resolving disputes.
  • Preventing fraud and abuse.
  • Complying with legal, tax, accounting, or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

  • Requesting access to personal information we hold about you.
  • Requesting correction of inaccurate information.
  • Requesting deletion of information where legally permitted.
  • Withdrawing consent where processing is based on consent.
  • Opting out of certain marketing communications.
  • Raising concerns about how your information is handled.

To exercise an applicable privacy right, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children without appropriate authorization.

Our digital products may be designed for use by children, but purchases and transactions should be made by a parent, guardian, or other legally authorized adult where applicable.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Data Sharing and Disclosure

We may disclose personal information when reasonably necessary to:

  • Provide products or services you have requested.
  • Process payments.
  • Deliver digital products.
  • Operate and maintain our Website.
  • Provide customer support.
  • Prevent fraud or unauthorized activity.
  • Comply with legal obligations.
  • Respond to lawful requests from government or law-enforcement authorities.
  • Protect our rights, property, or the safety of our users.

We do not disclose personal information to third parties for purposes unrelated to operating our business unless permitted or required by applicable law.

13. International Data Processing

Some third-party service providers we use may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to do so in accordance with applicable laws and contractual or other appropriate safeguards where required.

14. External Links

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

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