Privacy Policy
Shopnity (shopnity.in)
Effective Date: 8 October 2025
Support / Grievance Officer: support@shopnity.in
| +91 9202876008
Address: Shopnity, Indore, Madhya Pradesh, India
This Privacy Policy explains how Shopnity collects, uses, discloses and protects personal data in connection with your use of shopnity.in. We follow applicable Indian laws and aim to be transparent about our practices. For questions or complaints contact support@shopnity.in
.
1. Scope & Legal Basis
This Policy applies to personal data collected when you use our website, place orders, contact support, subscribe to marketing messages, or otherwise interact with Shopnity.
We process personal data where we have a lawful basis (consent, contract performance, legal obligation, legitimate interest) as applicable under Indian data protection laws such as the Digital Personal Data Protection framework and relevant IT rules.
InCountry
2. Types of Data We Collect
Account & Order Data
Name, delivery address, billing address, phone number, email, order history, payment transaction identifiers (not full card data), and other details required to process orders.
Technical & Usage Data
IP address, device identifiers, browser type, operating system, pages visited, and cookies/logs used for analytics and site functionality.
Communications
Emails, chat/WhatsApp transcripts, customer support records, feedback.
Marketing Data
Preferences, opt-ins for newsletters, and interaction data for personalized offers.
3. How We Use Personal Data
Order fulfilment: Process and deliver orders, manage returns, and communicate order status.
Payments: Share necessary payment details with secure payment gateways to complete transactions.
Shipping: Share name/address/phone with courier partners for delivery.
Customer support: To respond to inquiries and complaints.
Improvement & Analytics: Analyze site usage for improving services.
Marketing (if consented): Send promotional messages; you may opt out anytime.
Legal & Safety: Prevent fraud, comply with legal obligations, and enforce Terms.
4. Sharing & Third Parties
We may share personal data with: payment processors, banks, logistics partners, suppliers, analytics providers, and legal/government authorities where required. Where third parties process personal data on our behalf, we require them to safeguard the data per applicable law.
5. Cookies & Tracking
We use cookies and similar technologies for essential site functionality, analytics, and optional personalized advertising. You can manage cookie preferences via your browser or site settings.
6. Data Retention
We retain personal data for as long as necessary for the purposes described (order fulfilment, legal obligations, dispute resolution, tax/accounting requirements). Specific retention periods will vary by data category.
7. Your Rights
Subject to applicable law, you may have rights to: access, correct, port, restrict processing, or delete your personal data. You may also withdraw consent for marketing communications. To exercise rights, contact support@shopnity.in
.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is fully secure — we cannot guarantee absolute security.
9. Children
Our services are not intended for children under 18. We do not knowingly collect personal data from minors; if we learn that we have, we will delete it.
10. Cross-Border Transfers
For operational reasons (suppliers, payment processors) personal data may be transferred to third parties or processors located outside India. We will ensure adequate protections are in place.
11. Changes & Updates
We may update this Privacy Policy; changes will be posted on the site with a revised effective date.
12. Grievance Officer & Contact
Grievance Officer — Shopnity
Email: support@shopnity.in
| WhatsApp: +91 9202876008
For unresolved privacy concerns you can also raise issues with the relevant Indian authorities as per the applicable law.
References & Legal Basis (examples): Indian e-commerce and intermediary rules require grievance redressal mechanisms and privacy transparency; the Digital Personal Data Protection framework (and IT Act / IT Rules) set expectations for privacy notices and data handling.