Shipping & Delivery Policy

Shipping Policy — Shopnity (shopnity.in)
Effective Date: 8 October 2025
Support: support@shopnity.in | +91 9202876008

1. Overview

We provide free shipping on all orders across India.

We ship using trusted logistics partners (examples): DTDC, BlueDart, Delhivery, XpressBees, Ekart, Amazon Logistics, Shadowfax, and other reliable carriers depending on your location and the product’s origin.

2. Payment & Order Processing

Online paid orders (UPI/cards/netbanking): No verification required. Orders are processed and shipped within 24 hours of successful payment (excluding Sundays & Government holidays), unless otherwise specified on the product page.

Cash on Delivery (COD) orders: COD orders require order verification via call or WhatsApp message. Orders will be shipped only after successful verification.

3. Delivery Time Estimates

Online paid orders: typically 3–5 business days from shipping date (may vary by product origin & location).

COD orders: typically 5–7 business days from shipping date (may vary by product origin & location).

These are estimates — actual delivery times may vary due to logistical constraints, remote locations, or force majeure events.

4. Tracking & Notifications

Once shipped, you will receive an email/WhatsApp with the tracking number and courier details. Use the courier’s tracking page for the latest status.

If tracking is not available for a particular item (some suppliers/couriers), we will update you via WhatsApp or email.

5. Failed Deliveries & Address Issues

Please ensure the shipping address and phone number are accurate. If courier attempts delivery and fails due to incorrect or incomplete address, additional reshipment charges may apply.

If you do not receive your order within the estimated time, contact us at support@shopnity.in
 or WhatsApp +91 9202876008 with your order ID.

6. Lost or Damaged in Transit

If the package is delivered damaged or lost in transit, notify us within 48 hours of delivery (or expected delivery) with photos and order details. We will coordinate with the logistics partner and supplier to resolve the issue.

7. Grievance & Escalation

For any shipping-related complaint, contact our Grievance Officer:
Grievance Officer — Shopnity (support@shopnity.in
 / +91 9202876008).
Per applicable e-commerce rules, we will acknowledge consumer complaints within 48 hours and endeavor to resolve them promptly.